Testimonials

very pleased with the service and installation we received

I had my sales pitch and estimate in April of 2025. Sales guy didn’t offer design options, didn’t return my calls, told his boss he went over everything and I selected what he ordered. He ordered mismatched windows for two adjacent bedrooms to “save me some money.” Fast forward to September 2025 and my detailed letter sent to corporate. The El Paso corporate manager, Dennis, explained that they were working on correcting issues from previous managers. He was able to rectify the problems, called me on several occasions himself, and finally set things up to install on November 28, 2025.While I did compare RBA, Pella, and Champion and RBA was the most expensive, they also offered different financing options.The crew worked quickly and even put up with barking dogs all day. At one point. The mismatched bedroom windows were back in play, but luckily for all of us, the subsequent windows ordered to correct the issue had been on the truck. At the end of a ten hour day, five ew windows were installed, two had to be removed and corrected, then the crew stayed to show me how to work everything. They or skilled and knowledgeable and answered all my questions. They were total professionals.While the lack of communication and customer service from April to September was frustrating, I did have corporate managers contact me, they fixed the situation, they scheduled the install. The crew arrived on time and went straight to work. I like the windows very much and I still have two more to do but that will have to happen at a different time due to the cost.If the initial sales pitch had included my design options and what I had selected all the issues would have been non-existent. For 6 months I had no idea, no examples, and no images of what my new windows were going to look like.Apparently renewal by Anderson of greater El Paso is working hard to correct the issues from the past. I hope they get the chance to prove themselves to more people. I would recommend renewal by Anderson of greater El Paso for anyone who’s considering replacing any windows.

Service provided by Ivan and William was totally awesome. They arrived on time. Prepared the job with care and processed with expert precision. Our windows were installed beautifully and we are very happy lifelong customers. Please thank them for the wonderful customer experience b

Nikolay Nesterchuk the Contractor, arrived right on time, they worked efficiently, quietly, politely ( and no bad language) ; and at the end, gave excellent care instructions for the Andersen sliding glass door and I did not have to perform any cleanup or disposal of scrapped doors.

Jacob and the team did a great job installing new windows. Professional and prompt.

Renewal by Anderson is great! Borys Andriychuk and his crew did a wonderful job with the installation and clean up.

TJ arrived on time and very efficiently fixed the handles that had fallen off the doors along with ensuring the handles on the other 3 doors were installed properly. Additionally he adjusted all to doors so they slide much more easily.